We do not accept returns and refunds on our products. Once an order is placed you cannot cancel your order with us. We do not send out faulty or damaged products, however if you have received a damaged product you can file for an exchange, provided your request matches our exchange policies.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. 

Domestic Shipping (India)
All orders on stationery will take 1-4 weeks as the lead time for delivery after the payment is made, and the orders cannot be cancelled once placed. Clothing orders will take 40 days as the lead time for delivery from payment and cannot be cancelled once placed. 

International Shipping (Outside India)
Currently we do not ship outside India

General (International and Domestic)
All our products go through extensive quality checks and therefore we will not accept returns on falsely made claims. We do not ship out faulty products, but if you have received a faulty product or damaged product during shipping, you must send us images of it on our email at jha@monkeyverse.in with the subject being “return or refund”. 

Stationery products are not applicable for returns, exchange or refund, after 1 day of receiving the product from the original delivery date as we take utmost care to ship them out with great quality and packaging conditions. 

 Products bought on SALE are not eligible for returns/refunds. 

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our respective courier agent.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.
  • Minor color and design variation. 
  • If the items are not damaged or faulty.

Please write us an email regarding your concern before you ship us the product back, we will not be held accountable for returns with no prior email. 

You are responsible for sending us the product back and must incur full courier fee of sending it back to us. We will not be responsible for any lost shipping from your end.